shipping + return info
Products enter production after the 12 hour cancellation period. We work Monday to Friday and are closed on weekends and all US + Canadian holidays. All production and shipping times are in business days and do not include days that we are closed.
Please add the expected shipping time to the production time to know approximately when your product will arrive. For transit interruptions due to weather or instances beyond our control, please check the service alert pages or USPS (shipments to the USA), and Canada Post for Canadian shipments.
Orders ship with USPS first class mail or priority (depending on package size) with tracking or Canadian Post. Orders to US customers generally take 2-6 business days once shipped and ship-outs occur on Tuesdays, Thursdays, and Saturday.
Orders for Canadian customers normally take 2-8 business days to arrive. Shipping to Eastern Provinces takes about 3-4 business days and shipping to Western provinces can take 4-7 business days. Shipping to Ontario is usually 1-2 days. Remote locations can take up to 15-20 days.
CANCELLATIONS + RETURN POLICY
Orders must be cancelled within 12 hours of submitting order. Because products are customized and made-to-order, we are unable to offer returns for most orders. However, it is always our intention to create joy for our customers, so please reach out via the web form on the contact page with any concerns, and we will be in touch promptly to figure out what we can do to remedy your concern.